FAQS

Have a question? You’re in the right place. Please review the FAQs below for helpful information about your experience.

General Information

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. 

We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

All packages must be purchased online. Sales begin Wednesday, August 5, at 12pm ET.

After you click “Buy Now” next to your desired package, you will be directed to our ticketing partner to make and finalize your order.

Yes, there is a 2 package limit for travel packages.

This event is all ages. However, to check in at the hotel, guests must be 21 or older – with the exception of the Sheraton Atlantic City Hotel, where the minimum check-in age is 18.

If you’re under these age requirements, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the travel package has to be 18 / 21 or older for the hotel check-in. Valid photo identification is required.

If you need to request ADA accommodations for your hotel reservation or event experience, please reach out to us HERE with the following information as soon as possible:

  • PURCHASER EMAIL
  • PURCHASER NAME
  • 100x ORDER #
  • PACKAGE NAME – [Package Name]
  • # OF TICKETS IN ORDER
  • ADA REQUEST DETAILS

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

Accessible seating accommodations will vary based on venue availability. Once your request is received, we will go over all available options.

All tickets will be delivered digitally. In the weeks leading to the event, you will receive an email from Ticketmaster with instructions to claim your ticket(s). Click into this email and add the tickets to your Ticketmaster account or digital wallet. You will be required to use the same email address used to purchase your 100x package when accessing your tickets in Ticketmaster. Tickets may be presented digitally or printed prior to arrival.

All package merchandise will be distributed at 100x check-in upon arrival. Items must be picked up on-site as we cannot ship merchandise!

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

If you’d like to gift your travel package, please submit your request to 100x via email by Friday, September 11, 2026. The request must come from the email address used to purchase the package.

To update the will call name, reach out to us HERE and include:

  • Purchaser name and email
  • Order number and package type
  • New ticket holder’s full name, email, and phone number

Once confirmed, the recipient will be able to check in to the hotel, pick up merchandise, and access event tickets.

Important:

  • The original purchaser may be responsible for transferring digital event tickets to the recipient. If the request is submitted early enough, this may not be necessary.
  • Packages must be paid in full before being transferred.
  • Package transfers include the entire package (hotel stay, merchandise and event tickets) and cannot be separated or split by day.

No. Please see our Purchase Policy for additional details.

All 100x packages are non-refundable. Please refer to our Purchase Policy  for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

For additional inquiries, you can reach out by clicking the chat icon in the bottom right corner or contacting us HERE. We’re happy to assist!

Our travel packages

The price listed on our website for packages shows both the price per person for a package and the full ‘per package’ price for all guests, not including taxes and fees.

Please note – if you are purchasing a package before September 11, 2026, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, by purchasing a travel package you are removing yourself from the ticket lottery. 

All travel packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, there is an optional payment plan for travel packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on September 11, 2026.  If you purchase after September 11, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to September 11, 2026, and are on the payment plan but decide you’d like to make the second payment prior to the September 11 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

Please reach out to our ticketing partner, Ticketstoday, at [email protected], for assistance with updating your credit card info for the final payment.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 7 day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

Yes! All travel packages include tickets to all 3 nights at Boardwalk Hall.

When purchasing your package, you will have the option to select General Admission or Reserved tickets during the purchase process. If you select Premium Reserved seats, your specific seat locations will be displayed throughout the purchase process and in your purchase confirmation email.

Yes! You will have the same ticket type and seat locations for reserved tickets for each show night included within your travel package.

Yes! You have tickets for each show night included in your travel package.

Hotel Information

100x adheres to the hotel’s standard check-in and check-out policies. Please refer to the hotel’s official website for the most up-to-date information.

Early check-in is not guaranteed. If you need to arrive at the hotel early, your bags can be stored and easily accessible until your room is ready.

100x travel packages do not include parking or cover parking expenses. Please refer to the hotel’s website for current parking rates and details.

All hotels were chosen for comfort, quality, and proximity to the venue. See the distance of each hotel from the venue below:

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges.

Don’t worry – your reservation is confirmed with us! Hotels usually won’t have guest details until we provide our final rooming lists, which happens about 2-3 weeks before check-in. We recommend waiting until 1-2 weeks before check-in to contact the hotel with special requests.

Always reference that your reservation is part of your 100x Travel Package when speaking with the hotel!

All travel packages are for 3 nights, as specified in your package description.

If you wish to extend your stay, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your travel package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations.

  • PURCHASER EMAIL
  • PURCHASER NAME
  • 100x ORDER #
  • PACKAGE NAME – [Package Name]
  • ADDITIONAL NIGHT HOTEL CONFIRMATION NUMBER

Requests are subject to hotel availability and are not guaranteed. All requests must be submitted by September 11, 2026.

All hotel-related requests can be sent directly to 100x HERE prior to the stated deadline for September 11, 2026.